Refund policy

RETURNS, REFUNDS & EXCHANGES
Unhappy with your purchase? No worries! You can return it for a refund within 15 days of placing your order, provided the goods are in the same condition as when you received them.

The refund is the full cost of the Zen Mats products being returned, excluding shipping. The postage costs incurred returning the item to us, will not be refunded.

Please contact us before you make the return. That way we can process your return efficiently.

As soon as the return package is shipped, please send us the tracking code via email. As soon as the article is received, we will refund you the purchase amount within 5 working days. When returning your order, please do not forget to mention your order number.

Contact us to recive the return address informations!

ITEMS LOST IN TRANSIT /  LOST OR STOLEN PACKAGES
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceeds our displayed time frame, you can contact us and we will gladly to help you.

IMPORTANT NOTICE:
Once the order has been shipped, it is not possible to cancel it!

Zen Mats is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Zen Mats will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.