Frequently Asked Questions

ABOUT THE PRODUCT

What does it feel like?

When using The Zen Mat, thousands of spikes apply pressure to your skin and muscles. If you’re like most, this experience can be uncomfortable and prickly at first. This will last a couple of minutes before a tingly sensation occurs, similar to deep heat, as the area warms. Discomfort then evaporates, muscles start to feel relaxed, and tension eases. This process can lead to feelings of bliss, and a state of such deep relaxation you may even nod off to sleep. As humans, we all have different sensitivity to pain. For some people adjusting to The Zen Mat can take just a couple of minutes, while for others it can take a couple of sessions. Over time, you will adjust to the initial discomfort, as your body learns to respond more readily to the pressure applied by the Mat.

How do I use it?

The Zen Mat works on contact. When you place the Mat against your body, the spikes exert pressure on your skin. For your first session, start by applying the Mat to your neck, shoulders, back, or feet, as these areas are the most commonly affected by tension. However, any area of your body can be targeted. There is no limit for time or frequency of a Zen session, and it is completely normal to fall asleep on the Mat. We recommend you aim for 15 minutes or more to experience the full acupressure effect. For your first few sessions, you can wear a thin t-shirt, or place a pillow case over your Mat while your body adjusts. However, bare skin is best to experience the full Zen sensation. Use your Mat on any surface. Common places include in bed, on the floor, on a seat, or on a couch.

How long and how often should I use the Zen Mat?

We recommend that you start with 15 minutes. If you got used to the feeling, 20-60 minutes is a good guide. However, it is by no means harmful or unhealthy to exceed the 60 minutes. Many people sleep on their mat, which is completely harmless. And we recommend a regular - if possible - daily use.

Does the Zen Mat help with back pain, insomnia, headaches and other medical conditions?

We make no medical claims, but many people find it helps them in different ways. We recommend you take advice from a doctor on whether they recommend it to you. If you’re worried The Zen Mat isn’t right for you, then feel comfortable knowing you can send it back, or exchange it within 30 days.

Can my child use The Zen Mat?

Children tend to really enjoy using The Zen Mat, because they relax in to it very quickly. It may help to calm and relax them, making it great to use after school, or at bedtime. Always assist, or supervise, while they are getting on, or off the Mat.

Can I use The Zen Mat with a medical condition?

If you have any serious medical condition or disease, we recommend you consult your physician before using this product.
There are some conditions where using The Zen Mat is not generally recommended. It is not recommended to use the mat if you have any of the following:
  • Coagulation issues, or if you are using anti-coagulant medication. The Zen Mat can affect circulation and therefore can not be recommended to people with circulation and/or clotting issues.
  • Epilepsy - the concern is that a person may have a seizure while on the mat. Significant skin damage in the area of use - skin conditions can be aggravated by The Zen Mat. This includes skin damage, pronounced skin inflammation, large papillomas, or moles.
  • Fever or other acute illness
  • Cardiovascular conditions
  • Thrombophlebitis Neuropathy that has resulted in loss of sensation or sensory impairment

SHIPPING & RETURNS

How much is shipping and how long does it take?

IMPORTANT SHIPPING NOTICE - COVID-19

We ship our Zen Mats globally from our central warehouse.
As a result of the COVID-19 crisis, international parcel services have been heavily burdened and unexpected delays have occurred beyond our control.

This is why orders can take approx. 1-3 weeks to arrive. Please take this into account when placing your order.

We know a quick delivery is important to you and we work hard to achieve that!

Please allow 1-2 business days to process and ship the order once it has been placed. Please note that Saturday and Sunday are not considered business days.

Where is my order?

Most likely, your Zen Mat is now on its way to you. Unfortunately, there can sometimes be unexpected delays, but we apologize, including names of our warehouse and shipping partners, and thank you for your patience. You should have received an email with your tracking number after completing your order. You should receive an email with tracking information within 3 working days of placing your order. If you didn't receive a tracking link, please contact as at info@zen-mats.com and we'll help locate these details.

I need to change my address

Once an order has been placed, it is processed within 24 hours of being received (excluding weekends). After this point we are unable to make any changes to an address. Email us on info.zenmats@gmail.com as soon as possible if you want the address to be changed.

I want to change my order

Send us an email as soon as possible on info.zenmats@gmail.com. Changes to your order are unable to be made once your order has been fulfilled.

You sent me the wrong item or an item is missing

If there has been an error in your order, please contact us via info.zenmats@gmail.com and we will send out the correct item you ordered along with a return slip + courier bag for you to return any incorrect items. Please, always mention your order number.

Returns

Unhappy with your purchase? No worries! You can return it for a refund within 30 days of placing your order, provided the goods are in the same condition as when you received them. The refund is the full cost of the Zen Mats products being returned, excluding shipping. The postage costs incurred returning the item to us, will not be refunded.
Please contact us before posting returns, to recive the address informations.